Frequently Asked Questions
Everything you need to know about Creek & Hollow. Can't find what you're looking for? Contact us.
Shipping
Orders are processed within 1-2 business days. Standard shipping takes 3-5 business days within the continental US. Expedited shipping options are available at checkout.
Yes! We ship worldwide. International shipping times vary by destination, typically 7-21 business days. Customs and import duties may apply and are the responsibility of the customer.
Standard shipping is $5.95 for orders under $50. Orders over $50 qualify for FREE standard shipping. Expedited shipping rates are calculated at checkout.
Yes! All orders over $50 receive free standard shipping within the continental US. This is automatically applied at checkout—no code needed.
Returns & Exchanges
We offer a 30-day return policy for unworn, unwashed items with original tags attached. We want you to love your Creek & Hollow gear!
Email us at support@creeknhollow.com with your order number and reason for return. We'll send you a prepaid return label and instructions.
Absolutely! We offer free exchanges for size swaps. Just initiate a return for the original item and place a new order for your desired size.
We stand behind our quality. If you receive a defective item, contact us immediately at support@creeknhollow.com and we will send a replacement at no charge.
Sizing
Our tees run true to size with a classic, comfortable fit. Check our size chart for detailed measurements. When in doubt, size up for a more relaxed fit.
Yes! Our sizes are true to standard US sizing. We use premium cotton that maintains its shape after washing.
Yes, we offer sizes up to 3XL. We're committed to making Creek & Hollow accessible to everyone who loves our designs.
Product Care
Machine wash cold with like colors, wash inside out to protect the design, tumble dry low, and do not iron the decoration directly.
Our premium American-made transfers are designed to last. Following care instructions will keep your design vibrant wash after wash.
Yes! Our tees are 100% cotton and we partner with manufacturers who share our commitment to responsible production.
Orders
Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status.
We process orders quickly, but if you need to make changes, contact us within 2 hours at support@creeknhollow.com and we will do our best to help.
Gift wrapping is coming soon! For now, we ship all items in protective packaging ready for gifting.